Refund policy

Last updated: 13th of November 2023

Thank you for shopping at Nági Collective. We value your satisfaction and aim to provide an excellent shopping experience. If you need to return an item, please follow the guidelines below.

Damaged Products

We do not accept returns for damaged products. However, if you receive a damaged item, please contact us immediately at info@nagi-collective.com with details and photos of the damaged product. We will work with you to resolve the issue promptly.

Returns Period

Items must be returned within 14 days of the date you received your order. Please ensure that the item is unused and in the same condition as when you received it. The original packaging must also be included.

Contact Us for Returns

To initiate a return, please contact us via email at info@nagi-collective.com. Provide your order number, details of the item you wish to return, and the reason for the return. Our customer support team will guide you through the return process.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment. Please allow a certain amount of days for the refund to be completed, depending on your payment provider.

Shipping Costs

Customers are responsible for the shipping costs associated with returning the item. Shipping costs are non-refundable.

Final Sale Items

Items marked as "final sale" cannot be returned.

Changes to this Policy

Nági Collective reserves the right to modify or change this return policy at any time. The most recent version will be posted on our website with the date of the last update.

By making a purchase from Nagi Collective, you agree to the terms outlined in this Return Policy.